O2 Arena (Average rating: 3.4)
Parking is considered N/A due to this branch being in Central London.
Lifetime Ratings (10-50 Combined Visits from 6 Nandoers):
| Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 3.17 | 2.83 | 3.58 | 4 |
Meaning | Not bad. Did everything I asked of them | 10 - 20 minutes had passed | Average - but with lots of peri spice | Very clean, newly furnished, impressive artwork and lighting |
Individual Ratings:
Submitted by: Adam Nicol 
Date of last visit: Sat 05/11/11
How busy was the branch?: Almost full
Time of day: Mid-afternoon or Late Evening
Number of visits?: My first visit!
Additional comments: This was my second visit to Nando's this weekend, I was planning to go to a Canary Wharf branch but I decided to go to one I hasn't been before. It's easy to find in the O2, you just enter, turn right and follow the road of restaurants until you come across it. Obviously it's in a really good location for doing other stuff, there's a cinema and of course the O2 arena!
This was a big branch over two floors, but they did the annoying thing were they cram everyone in one area and leave loads of tables free! So we ended up on a table for two on the loud second floor, the people there that night were really annoying, I prefer quieter branches.
The decor is standard Nando's, but it has a big spiral staircase in the middle which earns it a lot of points! But I was disappointed we didn't have a window view.
Ordering the food was stressful, the queue was huge and the annoying people I mentioned earlier kept pushing in to talk to the waitress about some kind of problem, however I eventually ordered and got my free quarter chicken (breast).
The Nandoca told me that the food would be about 20 minutes but it arrived in about 13 minutes. The chicken was not as tasty as the one is had earlier in the day... It didn't have enough sauce on so I had to get the extra extra hot sauce. The portion of chips was very big, a lot more than i'd had that morning, but they weren't as tasty, just a bit crispy. The garlic bread was undercooked and not burnt enough.
I doubt I will go to this branch again unless I happen to be seeing something at the O2, and I'd suggest the same for anyone else considering it.
| Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 2 | 3 | 2.5 | 4 |
Meaning | Quite rude, Ignored me as they walked past | 10 - 15 mins - Nando's average | Average but needs more peri spice | Very clean, newly furnished, impressive artwork and lighting |
Submitted by: Iain
Date of Visit: 26/5/2011
Number of Visits?: My first visit!
How busy was it? Up to 10 minute wait
Time of day? Weekday dinner
Additional Comments: Appalling experience. Ordered our food. When it arrived I was casually told my wings would be another ten mins and was that OK? Did I have a choice? 20 mins later, everyone else had finished, still no wings. Asked again. 5 mins later waitress came back 'it's cool! i've seen them on the grill, 5 mins!'. ten more minutes later we asked again. Finally they turned up with no apology but a cheery 'Anything else you need?' Ermm, my side dish? This arrived ten mins later just as I'd finished my meal and we were in a hurry to go so had no time or inclination to eat it by this time. Complained to waitress 'I just work on the door, see the manager'. Saw the manager. No hint of apology but was asked if I wanted a glass of wine or something else to eat? No thank you. What about a voucher? No thanks, don't think I'm eating here again. OK, bye. Only remote plus was the wings I had to stuff down my throat in record time were actually OK tasting if rather amazingly greasy. | Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 3 | 1 | 3.5 | 3 |
Meaning | Not bad. Did everything I asked of them | >25 mins - Asked repeatedly. I need my Nando's | Average but with lots of peri-spice | Standard Nando's, nothing bad, nothing exceptional |
Submitted by: FOX
Date of Visit: 1/1/2011
Number of Visits?: 10-50!
Additional Comments: In the O2 so suits it well, average nandos, two floors, but is usually full due to it being in such a busy place, worth checking out though | Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 3 | 3 | 4 | 4 |
Meaning | Not bad. Did everything I asked of them | 10 - 20 minutes had passed | Above average - noticeably tastier than normal | Very clean, newly furnished, impressive artwork and lighting |
Submitted by: Naomi Moyers
Date of Visit: 21/12/10
Number of Visits?: 2-5
Additional Comments: It was very busy, but that was to be expected on a concert night. The manager was handling the situation brilliantly and doing his best to keep everyone happy and relaxed. The food was delicious and perfectly cooked and we didn't have to wait long either. | Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 4 | 4 | 5 | 5 |
Meaning | Good stuff. Very polite | Some conversation had begun | Nando's fir for a King - The very best | An exceptional Nando's |
Submitted by: Mark
Date of Visit: October 2009
Number of Visits?: 1st visit
Additional Comments: Speed of service is a mixed bag here, after our order the food came very quickly - but to just be seated at a table they made us wait 20 mins. Two minute walk from the station.
| Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 4 | 3 | 3.5 | 4 |
Meaning | Good stuff. Very polite | 10 - 20 minutes had passed | Average but with lots of peri-spice | Very clean, newly furnished, nice atmosphere, well organised sauces |
Submitted by: Anonymous Gangsta
Date of Visit: May 2009
Number of Visits?: They have visited this branch 2-5 times!
Additional Comments: A convenient Nando's when attending a concert at the arena. Nothing disappointing, and an intriguing heart hanging in the window.
| Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 3 | 3 | 3 | 4 |
Meaning | Not bad. Did everything I asked of them | 10 - 20 minutes had passed | Average - just as you would expect | Very clean, newly furnished, nice atmosphere, well organised sauces |