Park Royal (Average rating: 3.68)
Parking is right outside and FREE due to this Nando's being in a leisure complex!
Lifetime Ratings (50+ Combined Visits from 7 Nandoers):
| Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 4 | 3.57 | 4 | 3.14 |
Meaning | Good stuff. Very polite | Some conversation had begun | Above average - noticeably tastier than normal | Standard Nando's, nothing bad, nothing exceptional |
Individual Ratings:
Submitted by: Hanna 
Date of last visit: Sun 08/01/12
Number of Visits?: 50+
How busy was it? A few tables occupied
Time of day? Weekend dinner
Additional Comments: There is a cinema opposite which is good for a weekend out. We always come to Nandos at Park Royal as we love the food and enjoy the atmosphere. Going to Nandos for a long time, there is a standard of service which we do expect from the staff. We were originally served by a staff member called Danny who was very friendly and very polite. We were then served by a staff member called Kasia who disappointed us completely. We had ordered our food and when my husband recieved his, it was not cooked throughout and was raw. We immediately complained to Kasia and showed her the inside. She claimed that as it was a big piece it was harder to cook and that to herself it was cooked properly. At first she point blanked refused to give us anything and then when asked again, she ordered another chicken. We then waited about 15 minutes for this to be cooked when the restaurant was dead and they were cleaning! As we were leaving, I had pulled Danny aside to speak to him about the lack of customer service in the store not aiming at himself. Kasia then interrupted and argued with myself and was on the verge of shouting blaming ourselves. Working in a customer service environment, if you have placed a order first, regardless of whether you change what piece you would like, you should be given it first; however others served after us were given their meals first. This was unacceptable. We were then blamed by Kasia that as we had changed the piece we would like, and it was big this was why it took time. She would not let us speak and was very argumentative. Danny apologised and upon leaving I requested to him that feedback be given. When on our way home, with the second piece of chicken, we opened the bag and found it to be burnt as seen in the picture.
We love our Nandos but things like this shouldn't happen most times we go. Perhaps the store staff need to be trained again.
| Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 1 | 1 | 1.5 | 3 |
Meaning | Rude. Where is the Nando's spirit? | >25 mins - Asked repeatedly. I need my Nando's | Very disappointing - cold, flavourless, burnt | Standard Nando's, nothing bad, nothing exceptional |
Submitted by: kami
Date of last Visit: 1/7/11
Number of Visits?: 50+ visits
How busy was it? 25+ minute wait - come on Nando's
Time of day? Weekend dinner (inc Friday)
Additional Comments: i luv park royal
| Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 5 | 5 | 5 | 3 |
Meaning | Wow, I feel incredibly welcome! Recognised if you are a frequent visitor | <5 mins - I had only just got back with my cutlery and sauce | Nando's fit for a King - The very best | Standard Nando's, nothing bad, nothing exceptional |
Submitted by: Brian
Date of last Visit: 21/12/10
Number of Visits?: 2 5 visits
Additional Comments: Gave us free nuts. Generally very good
| Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 5 | 4 | 4 | 3 |
Meaning | Wow, I feel incredibly welcome! Recognised if you are a frequent visitor | Some conversation had begun | Above average - noticeably tastier than normal | Standard Nando's, nothing bad, nothing exceptional |
Submitted by: Sodnan
Date of last Visit: August 2010
Number of Visits?: 10 - 50 visits
Additional Comments: I am a keen nando lover. I have visited many branches but park royal stands out. I was initally going to report to senior management i.e regional manager upwards but after sometime i thought this would be a better way to hopefully rectify the problem.
The first thing i must make nandos staff aware that when cleaning the tables and chairs, either wash the cloth regularly or two, just change the damn thing! (pardno my french. Thats one thing i wanted to take of my chest. the food is so amazing that i actually force myself to put up with the sticky tables and chairs.
Now generally i am amazed by the service of Nandos in park royal. Now and again management and staff come to you and make sure everything is all ok, and thats something i have appreciated and recommend them on. after the food that would be the other reason why i would be in there.
Anyhow on this one seperate occassion me and family went to park royal late afternoon and waited approx 20 min for food. no harm done that's as expected. when our food arrived the chicken legs from the bottom were freezing cold ( n here im thinking they just cooked that now?). so i called the manager over and stated the problem. the manager stated that the chicken has just been made fresh to which i agreed but requested for her to touch the chicken. At first she refused to touch the chicken but then she finally did and her reaction was "What do you want me to do about it"
i was flabbergasted by the remark and was speechless in what to say. I then said i would like my money back to which she refused and said that the chicken had been ordered. So i said fine can i have the same but at least warm if not hot.so she asked which pieces where cold and she took them away on the plate and left. I was fuming!!! There was a staff member near by who looked he was trying to be friendly whch i appreciated and when i asked who she was he replied,she's the shift manager. i replied ihavent seen her before to which he replied she was promoted last week. i thought to myself someone made a mistake somewhere.
so please dont think that this is a bad review but just a nice way of saying thank you very much for the delightful finger licking food that you make, and sometimes things do go wrong but managers should know how to deal with customer services whn it is required! i wish i could be there to help you.
Love your food, it is the best my whole family is addicted.all our parties are held in nandos in fact i'm doing my sons party, but not in park royal.
regards
sodnan
p.s dont forget the clean cloth!
| Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 5 | 4 | 5 | 1 |
Meaning | Wow, I feel incredibly welcome! Recognised if you are a frequent visitor | 10 - 20 minutes had passed | Nando's fit for a King - The very best | Very dirty, nothing walls, I wanted to leave! |
Submitted by: Nandinho
Date of last Visit: 11/12/09
Number of Visits?: 10 - 50 visits
Additional Comments: Good
| Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 4 | 4 | 4.5 | 4 |
Meaning | Good stuff. Very polite | Some conversation had begun | Great - Very tender chicken,piping hot, not at all burnt, dripping in sauce | Very clean, newly furnished, nice atmosphere, well organised sauces |
Submitted by: Zak Mirza
Date of last Visit: 07/08/09
Number of Visits?: 10 - 50 visits
Additional Comments: Cinema Nearby
| Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 5 | 4 | 4.5 | 4 |
Meaning | Wow, I feel incredibly welcome! Recognised if you are a frequent visitor | Some conversation had begun | Great - Very tender chicken,piping hot, not at all burnt, dripping in sauce | Very clean, newly furnished, nice atmosphere, well organised sauces |
Date of Visit: Jan 2009
Number of Visits?: 1st visit!
Additional Comments: Located conveniently in a leisure park right next to a cinema. Just off the A40. Good location but don't miss the slip road! | Friendliness of Staff | Speed of Service | Quality of Food | Decoration and Cleanliness |
Rating | 3 | 3 | 3.5 | 4 |
Meaning | Not bad. Did everything I asked of them | 10 - 20 minutes had passed | Average but with lots of peri-spice | Very clean, newly furnished, nice atmosphere, well organised sauces |
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