Birmingham - Broad Street - James Colom Review

James RYN's picture
How Helpful?: 
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Author: 
Number of Visits: 
50+
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Saturday, October 15, 2011
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.63 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our weekly competition! What did you eat? Unique aspects? Parking/transport tips?: 

A trip to a city centre Nando's on a Saturday night with ten people is never going to be a quick affair, and this visit was no exception. To be honest, given how busy the branch was (people out the door waiting), a 30 minute wait for two adjacent boothes (5 per booth - a decent compromise) wasn't too bad.

Staff were friendly enough but nothing outstanding. They did their job with a smile, and the trainee on the till performed well, without the usual slowness of a trainee - commendable job.

The food began arriving around 30 minutes after the first person ordered. The last of the food came about 20 minutes later, which was a very long await even in a packed out restaurant - I think it may have been to do with my friend ordering a veggie burger, but they should warn you it can take 50 minutes to cook.

Food itself was very average. I got a half chicken with a mix of Extra Hot & Mango & Lime but it was very dry with hardly any sauce, and none of that fruity/spicy taste I love and crave. Decent chips and rice bring the rating up from a 2/5 however.

The decoration since the refurb has been well explained previously so I'll let you scroll down for more on that...

Overall, a typical busy Nando's, which inevitably means very long waits and a drop in food quality. This is no reflection on this particular branch since it happens all over the country; therefore making it an intrinsic issue with Nando's. I'll be returning, but at a quieter time if possible.

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