Birmingham - New Street

Average Rating: 
3.22 / 5

Staff: 
Average: 3.3 (3 votes)
Speed: 
Average: 2.7 (3 votes)
Decoration: 
Average: 3 (2 votes)
Food: 
Average: 2.7 (3 votes)
71 New Street
Birmingham
B2 4DU
01216 438180
Halal: 
No
Nearby: 
New Street Station is just a couple minutes walk away.
Parking: 
The further out you can park, the cheaper it is - and those that are well-signposted are the most expensive. For example, parking at The Mailbox is £2.50/1hr, £5/2hrs, £6.50/3hrs and up from there. Edgbaston Street is £1.50/1hr, £4/2hrs, £6/3hrs and up. New Street is £2.50/hr. If you are familiar to Birmingham and don't mind a 5-10 minute walk into the centre, then park over by Moor Street Station, where places like Coventry Street, New Canal Street and Bordesley Street offer 70p/hr up to maximum of £2.20 all day parking
Gallery
Photos submitted by: Ryan
Full Reviews:
Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Half Full
Date of Last Visit: 
Tuesday, May 2, 2023
Time of Day: 
Mid-afternoon or late evening
Rating: 
2 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Worst nandos ever . Food was sitting on side for ages until someone served . Ladies ignoring everyone not cleaning tables or chairs either . Not the first time this has happened , this nandos has the worse customer service and also are very lazy . Every other nandos has alwaus been amazing . So dissappointed and annoyed

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Thursday, October 6, 2022
Time of Day: 
Weekday Lunch
Rating: 
3.25 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

So I had a burger and 2 sides, the chips was the best thing about the meal, the garlic bread was average, just tasted like buttered toast.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Monday, August 29, 2022
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
1.88 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Im sorry to say that the service was poor. First the waitress rudely pointed out what table number we were as there wasn’t one on our table.
Table was soaked with water and we asked for some tissue to dry it. Felt like we were bothering them and we felt uncomfortable to ask.
The. Our food came out in 3 stages. Which meant we couldn’t even eat together since the food we received wasn’t even warm. But after the way we were treated we didn’t even complain.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Tuesday, June 21, 2022
Time of Day: 
Weekday Dinner
Rating: 
2 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

N/A

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Sunday, April 3, 2022
Time of Day: 
Weekend Lunch
Rating: 
4.5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

very friendly staff, Dylan served us
Beautiful restaurant

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Thursday, March 3, 2022
Time of Day: 
Weekday Dinner
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Sophie and Scarlett were incredibly friendly and very helpful the whole time we visited

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
Half Full
Date of Last Visit: 
Tuesday, January 11, 2022
Time of Day: 
Weekday Dinner
Rating: 
3.5 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

me and a colleague came to celebrate New Years and the waiters Adam and Rhys were so polite ! Food was average and the chocolate cake with cream tasted immaculate.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
Date of Last Visit: 
Sunday, October 31, 2021
Rating: 
2.63 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

a burger and the chicken looked weird

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Tuesday, August 18, 2020
Time of Day: 
Weekday Lunch
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The service was amazing due to Evie and Sam (tall guy). They were very friendly and made sure me and my family were happy throughout our visit! Thanks guys ☺️

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
Almost Full
Date of Last Visit: 
Tuesday, December 24, 2019
Time of Day: 
Mid-afternoon or late evening
Rating: 
1 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1 (Inedible - Is that blood?! Send it back!)
Decoration & Cleanliness: 
1 (Very dirty, nothing on walls, I wanted to leave!)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I have Never been so humiliated by any people in my Life!!
Rude and Unhelpful staff called Chris and Hollie should never work anywhere with people if cannot complete a simple change of food order without humiliating the customer and getting them so upset they empty their pockets onto the counter as they feel so attacked!!!!!

DISGRACE OF AN ESTABLISHMENT AND HORRENDOUS STAFF!!!

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Thursday, October 24, 2019
Time of Day: 
Weekday Lunch
Rating: 
2.13 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Worse nandos ever. To start with this place was pretty much empty. We waited 35 minutes for food because once I asked where it was they told us they was waiting for the wings, in that time they had left my pitta under lights for around 10 minutes so by the time it got to me it was cold. I told them to then be meeted by a very rude member of staff that told me that I was lying.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, September 25, 2019
Time of Day: 
Mid-afternoon or late evening
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Lovely young lady called Yumna, very nice very polite. Said "thank you for waiting" which was nice, greeted us with a smile, got us cutlery, very friendly and a lovely experience. Will return because of this staff.

Ryan's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Ryan
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Wednesday, March 13, 2019
Time of Day: 
Weekday Dinner
Rating: 
3.25 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This Nando's is located right on the edge of Victoria Square where the Halifax used to be. This means it's only a couple minutes walk from New Street Station. Being a city centre, parking can be expensive. The further out you can park, the cheaper it is - and those that are well-signposted are the most expensive. For example, parking at The Mailbox is £2.50/1hr, £5/2hrs, £6.50/3hrs and up from there. Edgbaston Street is £1.50/1hr, £4/2hrs, £6/3hrs and up. New Street is £2.50/hr.