Earls Court - Pompey Ranger Review

Pompey Ranger's picture
How Helpful?: 
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Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Tuesday, August 14, 2012
Time of Day: 
Weekday Lunch
Rating: 
2.5 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our weekly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This is one of the older stores in the Nandos chain and its feeling the strain. Its very close to Earls court tube station and Earls court exhibition centre itself is not too far. From the outside it is quite a small store very much decorated in black but it makes the best of the large windows in the seating area around this corner store. The inside did have some good artwork and makes use of bottle decoration a lot.

We were met at the door by a smiling member of staff and given choice of table and seats for which we opted for the corner window table.

We chose our meals from the menu and headed up to the till where we met our first problem, the member of staff didn't understand the new (several months old) yellow loyalty stamp card and was trying to tell me I couldn't claim my free quarter of a chicken I persevered and asked for the manager at which point it was resolved that I was in the right and he didn't understand the scheme. Next problem the beverage area was wet and messy and remained so throughout my stay.

I returned to my seat and it was an average wait and I was disappointed that when my meal arrived not only was the portion small but the chicken blackened and burnt. I felt they considered me the annoying customer and were trying to make sure I wouldn't return, this was one objective they succeeded in!

Final failure was when I descended to the bowels of the earth to access the toilets and found the cramped scruffy smelly toilets. The pipes that went across the low ceiling were rusting and the paint was peeling off the walls and you have to duck under these dripping rust pipes to access the cubicle.
This is one store I won't be returning to.

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