Glasgow - Springfield Quay - Pompey Ranger Review

Pompey Ranger's picture
How Helpful?: 
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Author: 
Number of Visits: 
This was my first visit
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Thursday, December 19, 2013
Time of Day: 
Weekday Dinner
Rating: 
2.5 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our weekly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This store in a purpose built leisure complex built on the river side close to Govern and very hemmed off with no footpath access along the river walk and only entrance is via the road entry which gave it a slight feeling of being in a gated complex. There is also a large Casino, Bowling centre, Odean cinema and several other food stores around the large free car park, though I had walked down from the town which was longer than it looks on the map from the lack of pathways in.

The store is stand alone and quite large with the front opening onto the car park and the back over looking the river. Interesting wicker lampshade decoration in the entrance way and lots of round ceiling hollows throughout the store along with copper metal work strategically around, wasn't too impressed with the limited art work on the walls as it looked like the manager has flogged off the South African artwork to replace it with a Ikea prints. Though it might have just been a bad year for art students in South Africa. A good mix of booths and tables with interesting tree trunks causing screening.

The store was full when I arrived and so I had to wait and eventually I got a bench to sit on and await a table whilst I could watch irrate customers coming up to the hostess with their receipts complaining on the time delay. I did eventually get a table after about 12 minutes wait. I asked the hostess what flavour the frozen yoghurt was as there was no sign on the machine, she looked at the machine and said it was chocolate, I asked if she was sure it wasn't Black Forest Gateaux to which she said no that was just a limited thing they were trying in a few English stores, I asked for confirmation which when she came back confirmed it was Black Forest Gateaux.

I ordered my food, including a Frozen Yoghurt, they didn't give me the tub instead saying I could get it when I finished my meal. This irritates on several accounts, firstly I could have been scoffing it during the 27 minutes I was waiting for my food, secondly I wouldn't have had to try and grab a staff member when they were running past very blinkered once I'd finished a meal and thirdly I wouldn't have to be waiving my receipt around to prove I had already paid for it.

Like I have already said the food took 27 minutes to come out, when it did, the chicken was cooked perfectly just as I like it very succulent, the chip size was good and there was plenty of peri salt which was good, the only draw back was the chips were luke warm and not the hot I have come to expect.

After a good 7 minutes trying to get someone's attention to get my frozen yoghurt and not being willing to go and join the big queue to get it at the till which would have entailed either leaving my coat unattended at the table or taking my coat with me for a long duration during which I would have probably have lost the table since the Barci was already gone from it and it would have looked like it was finished with. Very good food just not a good wait.

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