Harlow - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
Almost Full
Date of Last Visit: 
Thursday, November 20, 2014
Time of Day: 
Weekday Lunch
Rating: 
4.13 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our weekly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I came into Nando's a few weeks back with my daughter and partner and was greeted at the door by a lovely girl with pink hair. I didn't catch her name but she really made the entire experience for us. After visiting in the past we had terrible food and service! The store has since had a makeover and it seems it's gotten itself together. Our chicken was cooked lovely however I didn't finish it as I found out that hot is too hot for me! Next time I'll have the medium. My partner and daughter both finished their meals but not before the pink haired girl came to check on us. We engaged in conversation and she informed us about everything we needed to know and got us everything we needed.

The store was well presented with the recent changes and looked nice and clean. The toilets were also on form but feel they should be decorated to match the rest of the store.

Before entering the store my daughter had been acting difficult all morning but the few brief moments we had with that lovely waitress really turned the day around for all of us. Before leaving I personally handed her a tip which I then saw her put into the tip box even though I said I'd like her to have it. What a wonderful, honest individual.

I will definitely be coming back to Nando's again in the future, this time with no hesitation.

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