Inverness - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Saturday, January 28, 2017
Time of Day: 
Weekend Lunch
Rating: 
2.38 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our weekly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Being portuguese/African we love Nandos and we're really excited about one opening in Inverness. Last time we went out for a meal was 2 years ago. Feeling flush we went to the newly opened Nandos.....it was very busy so we didn't mind waiting 30 minutes for a table. My first complaint is that we waited 35 minutes but there were many empty tables further back in the restaurant

When I went to place my order I waited 10 minutes while a confused and inexperienced young man tried to take an order then take a debit card payment. Meanwhile there were 3 waitresses chatting behind him.

We were seated next to the "pass" and saw at least 15 plates of food sit there for 20 minutes....some more!! We saw cold chips removed from plates and removed 2 or 3 times with hot chips!

Waiting staff were wandering around aimlessly and no food was going to tables!!!!

We waited 50 minutes and could stand no more....my husband asked where our food was......it was on the pass and came to us cold!! Not only cold ...but hot wings and very hot wings were wrongly labeled!

We ate...because we couldn't afford to wait another hour..and left!! VERY VERY DISSATISFIED

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