Lime Street - James Colom Review
I could easily give the decoration for this branch a 4.5/5, but given that rating doesn't exist, I feel I have to award a 4 so they have something to aspire to next time. Given that there was no ice in the ice machine or napkins in sight, perhaps this 4 is actually well warranted. Sort that out, and if I return I'll offer a 5/5 next time so the 4.5/5 average is obtained.
As for the low speed and food scores, I have to say that overall this visit wasn't up to scratch. Given the branch was very quiet (3pm in the afternoon so well after the lunch time work rush), I would have expected the food to have arrived in at least 10, if not 5 minutes. However, it didn't arrive for about 20, which wasn't really acceptable given the circumstances. I think this was mainly to do with the fact that all the staff were eating their lunch's right next to us, rather than manning the grills. Of course, I have no problem with the staff eating and having a good time, but perhaps staggering this a bit so customers get their food quicker would be helpful. As for the food, the breast piece was dry and on the small side, while about half the chips were undercooked. I also had to ask for extra sauce, since it quickly ran out and I felt like I was eating plain rather than Extra Hot chicken.
Would I return to this branch? Not in a hurry. I'd much rather venture across London Bridge to the Southbank branch (which is what I used to do when I worked by Monument station before this branch opened). The food at Southbank is just too consistently good to be overlooked. However, if pressed for time and right at the city's throbbing heart, I would give in and choose this restaurant simply for the convenience.