Merthyr Tydfil - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Friday, December 29, 2017
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.13 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our weekly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Four of us went to Nando’s after some shopping to get a takeaway. The restaurant was busy as it was 6pm on a Friday. The girl at reception was friendly and efficient. The queue was a little long but went down quickly. Nathan the manager took our order at the till. He was helpful and friendly and explained it would take up to 30 min to get our food. We asked for the sauces and when we saw there were not many in the basket he arranged for one of his team to get us more. While we waited Nathan kept us informed regarding our order and ensured it was cooked as we had requested. His team worked efficiently and happily. Well before 30 min Nathan personally handed us our food which tasted as great as ever. We have been to this branch and many other Nando’s and while the service is usually of a high standard, we were very much impressed with the level of service on this occasion. Well done, Nando’s, Nathan and team!

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