Newcastle - The Gate - James Colom Review

James RYN's picture
How Helpful?: 
Average: 5 (1 vote)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Wednesday, August 5, 2015
Time of Day: 
Weekday Dinner
3 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our weekly competition! What did you eat? Unique aspects? Parking/transport tips?: 

My first visit to Newcastle city centre, and therefore a Nando's was in order!

The highlight of the visit were the staff, who were all really friendly and helpful throughout the meal. Unfortunately for the service and food, it took almost 25 minutes for the food to arrive, despite it not being overly busy, and the food itself was below average. The chips were lukewarm and quite bitty, and the butterfly burger was completely dry. I sent it back for more Extra Hot sauce on the grill, and it came back significantly improved, though it is a shame it was served so dry in the first place. My colleague's was also dry, but he put up with it, just wasn't very impressed. Rice portion was also on the small side.

Decoration was pretty good, though tables a bit cramped. Will be a trip to Eldon Square next time to compare!

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