Whiteley - Anonymous Review

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
Half Full
Date of Last Visit: 
Friday, June 24, 2016
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.13 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our weekly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I am an extremely frequent visitor of my local Nando's, whenever I want a takeaway Nando's is the first thing I think of. I should be ashamed of this but I've made friends with some waiters! Although this time I felt really uncomfortable with the service. When going to get some water (I had a receipt and money in my hand as no pockets) when I was returning I spilt a few drops. A few drops. Nothing too much, just your usual spillage when you are walking with two full glasses of water. However, 5 minutes later the waiter called Kieran came to our table, noticing the spillage, and said "what happened here??" I said "sorry, I spilt a little bit, do you want me to clear it up?" He then grunted under his breath and said "no, I'll do it". I ignored this and thought it was a misunderstanding. Although when he returned again with paper towels I said "are you sure you don't want me to clean it?" To which he said in a very rude manner, "no, it's my job to clean up customers' mess". Mess?! It's a few drops of water!!! And after cleaning he said "just be careful next time, ok?" And I said "of course" when I was really thinking "for f**k sake it's some water!". He then proceeded to go and get a "wet floor sign" which was just ridiculous!! I felt extremely uncomfortable with this when I don't feel usually due to how many times I come here! Food was lovely and the other waiters (who served me and my friend) were really cool. May I also mention that I exchanged looks from other tables who also agreed that Kieran was just being ridiculous and unnecessary. Food was lovely, though. I always give my Nando's 5 stars but on this occasion I wouldn't because of how uncomfortable and uneased I felt.

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