Wimbledon - Nicosarts Review

Nicosarts's picture
How Helpful?: 
Average: 1 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Saturday, March 7, 2015
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our weekly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Craving a Nando's for Saturday night's dinner, myself and 2 friends headed on down to the Nando's in Wimbledon. We arrived shortly after 8pm and the place was quite busy. We were told there was a 25min wait for a table so we accepted and put our name down on the waiting list at the door. We noticed a number of people in front of us had put their names down and then stepped outside to wait. We also decided to step outside for 10-15mins as it was quite busy inside and wanted to get some air. Upon returning inside with 10 mins to go we asked how long left we had to wait. We were then told that our names had been removed from the list as we went outside and that there was now a 30min wait!!! At no point did they tell us that if we left the premises then we would be removed from the list. We were completely disgusted with the way the staff treated us and we found them to be completely unprofessional and rude. We left the restaurant at this point and had to eat somewhere else – unfortunately not Nando’s to our further disappointment. We won’t be going back there again!!
Management need to re-train their staff or get new staff, I rate this place sub-standard in quality of professionalism and customer service.

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