Friendliness of Staff:
2 (Quite rude, ignored me as they walked past)
Speed of Service:
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food:
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness:
4 (Very clean, newly furnished, impressive artwork and lighting)
After visiting several Nando's in the UK and receiving a consistent level of good service one would assume that the same would apply to their branch in Manama. However, this was not the case. I felt that there was a high level of arrogance among the staff and the customer experience objective seemed to be ignored or rather discarded.