Bolton - Anonymous Review

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Anonymous (not verified)
Number of Visits: 
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Monday, May 4, 2015
Time of Day: 
Weekday Dinner
3.38 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

As I felt unwell, I wished to order take out. We weren't hungry when we ordered so gave an hours notice.

We turned up on time and were told there was a 5-10 minute wait. As I was unwell, I wasn't happy but the restaurant was busy so I didn't say anything. We waited 20 minutes for our order, despite ordering online and being told our food would be ready at 1830.

We were then told they did not have any cheesecake, which was our whole reason for ordering. This is not the first time this has happened. We ordered by telephone last week and arrived to find that there was no cheesecake.

If something is unavailable, the website should be updated to avoid disappointment. The staff were very good and refunded our money but this did not make me happy as we were told after 20 minutes.

Staff were very nice but the service was awful! I would not order take out again as they obviously do not cook the food until you arrive. We might as well have eaten in the restaurant.

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