Bournemouth - Castlepoint - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Sunday, July 25, 2021
Time of Day: 
Weekday Lunch
Rating: 
2.88 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Ordered the Bernie burger it was cold, they took the burger away to cook a new one and left the chips to eat. Came back with a new one, ok but still not hot. My advice would be not only to make sure that it’s piping hot, but to serve all meals on warm plates and toast your buns. They are very thick burgers and are probably cooked from frozen. As a company you should refund any meal that is not up to standard.

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