Cardiff - St Davids - Anonymous Review

I visited Nando’s in Cardiff for some dinner before a show, I ordered via the app, when my food arrived it was not right, I ordered a plain 1/4 chicken and it came out “hot”. The manager (with tattooed arms, tall, glasses) took my food back, after around 5 minutes I asked him how long it would be, he replied with a negative attitude, I explained I didn’t want to be sat eating alone, my husband had already had his food delivered, I asked if he could “try to hurry it up please” and his response was “no” before he walked off. This is unacceptable conduct. He returned with my food and proceeded to challenge me on the way I spoke to him!!! The manager said he felt he didn’t deserve to be spoken to like “that”, completely confused by this interaction as he was in fact the one that spoke to me (the customer) in perhaps the rudest way I have ever been spoken to by a manager in a restaurant before. I told the manager that I would be making a complaint, he didn’t seem to care and simply shrugged this off. I explained that I am the customer and I don’t appreciate being treated like this. The manager continued to emphasise how “wronged” he was and in the end I had to ask him to leave the table and leave us alone. The manager than stormed off muttering under his breath.
I am completely appalled, shocked, and disappointed.
I am a Nando’s fanatic but this has left me feeling completely disrespected and it has ruined my night. I didn’t expect this from a Nando’s, Nando’s have always been of a high standard. I’m so disappointed. I know you have millions of customers so unlikely anyone will care but I would hope you take this further to avoid this happening again. As someone who has worked in hospitality I know that loyal, returning customers is what makes a restaurant successful, sadly I will not return to this Nando’s. I suggest a people management course for this manager or alternatively… a new job!