Casuarina Square - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
25+ minute wait - come on Nando's!
Time of Day: 
Weekend Dinner (Inc Friday)
Date of Last Visit: 
Friday, February 14, 2020
Rating: 
2.38 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Additional Comments - This will make you stand out in the competition! Unique aspects? Student discounts? Parking tips?: 

Ordered our food at 7.16pm - Order DI147 - Franco.
At 8.05om I asked where our meal was and told it's coming soon.
At 8.13pm we received one meal and it took a further 5 minutes to get the second meal - over one hour from ordering.
People at a table near us waited even longer and eventually left without getting their meal.
Lack of service; lack of eating utensils; sauce bottles dirty and almost empty; more concern on takeaways than with seated patrons; general untidiness of the restaurant.
Extremely poor and no offer of any discount etc or apologies.

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