Chesterfield - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Tuesday, May 14, 2024
Time of Day: 
Weekday Dinner
Rating: 
2.13 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

First time visit to this Nando’s having moved to the area. The place felt tired and needing a refresh , I was looking forward to my first Nando’s in a while . Waited 25 minutes for our food to arrive my partner’s food looked great and was nice and hot . My food looked ok but was cold , the rice,chips and butterfly chicken all cold , I asked for it to be warmed up , it wa taken away and came back 5 minutes later still cold . I did watch my partner enjoy her meal whilst I sat with my second plate of cold food waiting for a manger to talk to . Not a lot sense or empathy from the manger ,I asked for refund for my meal which he did , only to find that it was £4 less than the meal .
Terrible experience for me , will not be repeating it .
If you enjoy cold chicken and very average service you are absolutely in the right place .

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