Chiswick - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Thursday, May 14, 2015
Time of Day: 
Weekday Dinner
Rating: 
1.63 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I want to start this off on a positive
Note. I love nandos and the Nandos in chiswick is local to my work so every other week we're in here and have a decent time and food. Today 14/05/2015 that all changed. It was moderatly busy for a Thursday night me and 2 work mates waited 5/10 minutes to get a table and order food, the host advised us it will be longer than usual about 20/25 minutes so we accepted that. We waited in total 45 min for one of our meals and by the time the 3rd one arrived it was 1 hour and 15. This was not what I would have expected, the staff were overwhelmed and under real pressure, they were trying really hard, its such a shame that the managment havent looked after this branch and give them more support. Sort it out!!

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