Colchester - Head Street - Anonymous Review

I have been to Nando’s in Colchester town an uncountable amount of times in the past and never had an issue, it’s always my first choice in my local town and I always recommend it to friends usually.
I ordered the chicken thighs in the special pitta, medium, peri chips and coleslaw and a beer and all started well.
I was quarter of the way through my meal when I crunched a bone in the thigh and spat it out (I hate bones so much!) but carried on as sometimes it can’t be helped but the whole thigh had bone and grit and it put me off instantly so I took it back to the counter and told them what had happened, the girl was shocked to hear there was bones in it but apologised and I saw her talking with one of the female chefs to appeared angry on the subject. The waitress then came to my table and said I’m sorry about your dinner but there’s no guarantee that there won’t be bones/gristle in it and walked away. I didn’t get offered any other food/snack, no refund/part refund, just left with nothing. As a loyal customer I found it quite wrong and it has put me off returning in the future. Such a shame.