Ealing - Common - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Empty
Date of Last Visit: 
Saturday, August 20, 2022
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.5 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Staff has a very passive aggressive manner.
As a regular customer, I questioned the chicken and wanted to double I received the right portion ordered.
Staff was very dismissive in his attitude and in his opinion I should my purchased food

I feel the staff is getting relaxed.
I feel their presentation needs to be tightened as I feel hair nets needs to be worn on heads beneath their caps. Food are always in touching distance to long hair of the ladies preparing the food.
Many occasions I’ve observed the servers handling food touching their faces and mouth and after handles food, which I feel is unacceptable.
I have been observing this for sometime and is now beginning to cringe.

Customer service needs to be consistent and people handling the food need to brush up on the personal appearance and hand hygiene

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