Epsom - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Thursday, October 13, 2022
Time of Day: 
Weekday Dinner
Rating: 
2.38 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Food was lovely. Order no 10026 at 6.11pm. No welcome at the door, went to the counter, girl looked busy, she said to her male colleague, can you serve her, meaning me, or do this. I asked for my garlic bread and halloumi cheese to come as a starter. It came with my full meal. The girl with the long black hair, who delivered my meal had attitude, I asked for cutlery, she pointed to an area at the back of the restaurant. Basically saying 'get it yourself'. No working lock on toilet door. Man in a grey Nando's top, walking around, avoiding eye contact with staff and customers. No ambiance, aggressive and unfriendly staff, I got a thank you as I leaving. I love Nando's, and go all over the country. I won't be going to this one again.

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