Hamilton - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Sunday, January 19, 2020
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.13 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

40 minute wait for food.
When asked about it food appeared immediately
- cold.
Asked for fresh warm food - came to the table 2 minutes later same food different plate - cold
Money back without question - the guy didn’t even argue when I said it was the same food and he said he watched it come off fresh from the grill to which I responded - is the grill turned off as the food is cold. I hate being treated like a fool.

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