Holborn - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Almost Full
Date of Last Visit: 
Tuesday, October 11, 2022
Time of Day: 
Weekday Lunch
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

My order was incorrect after I had ordered online. I only realised after getting back to my office. I wasn't able to return until later that day. The manager at the Holborn restaurant was fantastic, brilliant customer service as my lunch was ruined as the order was wrong but the manager corrected this by offering me the correct order therefore resolving the matter immediately.
I will definitely be returning and bringing friends. Please thank the Holborn manager for me as this is how you treat customers. Incredibly professional and polite.

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