Maidstone - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, October 27, 2021
Time of Day: 
Weekday Dinner
Rating: 
2.75 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Not up to the usual standard I’m afraid! I don’t mind waiting a bit, but when the restaurant is more geared up to serving the delivery side of the business than those sat inside it leaves a nasty taste in the mouth. A bit like the fries - whether the oil needed changing, or the fries had been sat for a while, they were limp and a bit stale tasting.
Then there’s the whole ordering through your phone thing, that is unless you want to use a BlueLightCard, then you have to use the till, but don’t forget your staff pass. All in all it took an hour from entering to getting the food on the table. Not what I have come to expect from Nando’s. Maybe it’s just this restaurant. I won’t rush back here.

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