| 
| 
Milton Keynes - Xscape - Anonymous Review
How Helpful?:
Number of Visits:
This was my first visit
How Busy?:
A few tables occupied
Date of Last Visit:
Sunday, March 30, 2025
Time of Day:
Mid-afternoon or late evening
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:
Nando's Milton Keynes-Xscape. I was rather disappointed in the way the staff handled a rather unpleasant incident that happened this afternoon. A patron, sitting behind my husband, threw his head backwards and hit the back of my husband's head with his head. Instead of apologising, he turned around and screamed in my husband's face! He was extremely verbally abusive towards my husband and myself. Our son got up and "faced off" with the abusive bully!
The actions by your staff, was rather pathetic. Instead of telling the bully to leave, they told us to "leave it alone"! I think your staff felt intimidated by the bully, hence the poor way in which the dealt with the situation. The bully, to all intents and purposes, assaulted my husband by using the back of his head to "headbutt" my husband!
What was supposed to have been an enjoyable Mother's Day lunch turned into a nasty situation!
I suggest you train your staff on how to deal with bullies in your restaurants!
Other than above, the service and food was OK!
By the way Nando's is South African not Portuguese! Change your website!
Add new comment