Friendliness of Staff:
3 (Not bad. Did everything I asked of them)
Speed of Service:
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food:
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness:
3 (Standard Nando's, nothing bad, nothing exceptional)
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South Africa
Once they served me my food they didn’t come back until I had to flag one of them down over 30 minutes after I finished my meal. Didn’t even look in my direction. Only two other tables were occupied, with 6 other customers in total. They’re so overworked and doing the job of more than 2 people each that they lack the basic human customer service one would expect from Nandos. The food was good but the customer service is lacking. Enough to make me think twice about coming back.