Springfield Lakes - Anonymous Review

Ordered lunch today worst experience at a nandoes I have ever had, will not be returning.

Waited 20 mins for the waitress to come out with the wrong meal (1/4 chicken, pita and coleslaw when I had ordered a pita, chips and there) no issues mistakes happen. She proceeded to walk around for 5 mins and then came back and attempted to put the same meals in front of me again, indicated that these were definitely not my order.

Waited another 10 mins went inside to find out what was happening, showed my confirmation had my meal thrust into my hands to take back to the table myself.

Sit at the table meal was completely cold. Returned to the counter, was offered to have remade or a refund, ask for it to be remade provided if wasn’t going to take another 20mins. In 10 -15mins the remade meal is placed in front of me (incorrect basting, cheese missing) return to the counter wait in line to be meet with an eye roll. Requested a refund to be told it needs to be processed via head office because I ordered using the QR code, ridiculous but whatever show my order confirmation, request for an email to be sent to confirm and to check details written down, which where done incorrectly.

Asked if the person I was dealing with was the manager (Christina/ Justina - softly spoken so could not quite hear) confirmed that she was. Let her know that the long blonde hair girl on in uniform on her break was sitting in the dining area vaping, and that its completely inappropriate, met with yet another eye roll.

Left 50mins after ordering without food and uncertain if the refund will actually be processed as it was written on a piece of receipt paper to deal with later.

Shocking customer service and an inability to get a basic order correct. Will not be returning.