Stevenage - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Friday, May 12, 2017
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
3.13 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Wow what a busy place!
It was packed to the rafters!
So I ordered two quarter meals (both for me..shhh!),

Then waited, and waited, and patiently waited.
Good fresh food takes time to cook and as a chef I completely understand this and was happy to wait for my meal in a people watching setting.
So after like 15 mins I wander over to the hot stand where the to go is sat..
Then the most sincere and beautiful smiling face greeted me, Claudeen is her name.

She apologiesed for the wait and offered me a complimentary drink, I politely declined but she politely insisted so I thought hey it's a freebie, go for it!
She then proceeded to prepare my drink FOR ME, then asked if I want sauce and prepared it FOR ME, she gave me three then with a missive smile asked FOR A HUG!!
I'm like wow!!!
Claudeen, you go above and beyond and should CLEARLY be promoted to management level!

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