Friendliness of Staff:
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service:
4 (5 - 10 mins - Some conversation had begun)
Quality of Food:
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness:
4 (Very clean, newly furnished, impressive artwork and lighting)
After being told the wait for a table was 40mins we decided to order and takeaway which was a 25min wait. We waited opposite the tills for 50mins. Not one member of staff asked if we were okay, very poor customer service. We asked at the till and we were told our food had been waiting for 35mins at the collection desk. Clearly the staff don’t have any communication skills or any skills in customer service. Extremely disappointed.