Vauxhall Arch - Anonymous Review

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Anonymous (not verified)
Number of Visits: 
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, December 11, 2019
Time of Day: 
Weekday Dinner
1.88 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Waited for my food (whole chicken and fries) for a ridiculous 40 min. On the 30 min mark we asked a floor staff if she could go and check the status of our food. She never got back to us. The next time we saw her she returned with another customer's food, who was 10 waiting number behind us. When I stated that this was unacceptable, she gave me the sighing, rolling eye ATTITUDE and blurted "I told you I am going to the kitchen to check" and ran off to the kitchen.
When our food did turn up, it was with the manager, Danilson, who we thought was coming to apologise about his staff's poor behaviour, instead he immediately started ACCUSING me for being rude to his staff (he never asked the customer what had happened and asked if there was anything he could do to help- which is what a professional manager would do), At this point, I was enraged and asked for the woman's name to make a formal complaint - and UNBELIEVABLY THE MANAGRR REFUSED TO GIVE OUT HIS STAFF'S NAME.
Clearly, this place is run by unprofessional staff, who takes matters personally and think paying customers are a joke.

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