Victoria - Cardinal Place - Anonymous Review

I have been a Nando's restaurant for over 20 years and my experience visiting has always been great until today the 07/12/2024 when i visited one of the Victoria restaurant at cardinal walk, Cardinal Place Sw1E 5JE, where i met with a very rude and unprofessional lady called Julia, I suspect she could be a supervisor in the unit with the way she displayed her arrogance.

She treated me so bad, maybe because of my skin colour. she was raising her voice, embarrassing herself in a unit that is fully packed with customer during a rush hour.
Not to forget to mention that all other members of staff in the unit are amazing including the gentleman that attended to me on the till by the name Zewdie.

I came in to eat in but I was told I will have to wait for 25mins so I decide to go for a takeaway and will waiting she came to me and ask me to go and wait by the door, which I did. then she heard a customer who came after me asking how come they are been offered a sit and I am still waiting. while trying to say I am waiting for my takeaway other, she pounced again and said she will cancel the other if I am complaining.

The couple asking the question has to leave in annoyance because of her unprofessional behavior.

I will advice that Julia should be placed on customer service and inclusiveness refresher training.

Thanks
AB