Warrington - Junction 9 - Anonymous Review

Anonymous's picture
How Helpful?: 
Average: 1 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
Empty
Date of Last Visit: 
Friday, October 16, 2020
Time of Day: 
Weekday Dinner
Rating: 
2.5 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

After paying £25 for two average meals, the least you would expect from Nando’s is customer service at a higher level than other (less expensive) fast food restaurants. I arrived 10 minutes early for my collection (ordered at 6:45pm, the earliest collection time was 7:55pm and I arrived at 7:45pm as I was passing) to be told by your staff member Dan that I was too early. I of course decided to wait and he then said “are you just going to stand there?” What else did he expect me to do!? Travel 15 mins home and come back? I would suggest that you send “Dan” on a customer service course or keep him in the kitchen. I for one won’t be returning if that’s the level of service provided.

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