Watford - High Street - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
5-10
Date of Last Visit: 
Thursday, October 8, 2020
Time of Day: 
Weekday Dinner
Rating: 
2.38 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Absolutely bad service. I ordered a boneless platter. The sides were cold and then to make things worse the thighs were the size of wings. When I spoke about this to customer service they were almost ignoring me. Then they completely took the side of their staff instead of correcting themselves. They did not even apologise and said they couldn't do anything. I have been to Nandos several times. I cannot believe they treated me like this. I will never visit the Watford branch again.

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