West Bromwich - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, December 29, 2022
Time of Day: 
Weekday Lunch
Rating: 
2.88 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The service today was appaling, there was no person to greet when entering the restaurant, after waiting 5 minutes I went and sat myself at any table, 5 minutes later and still noone came, there were no menus on the table so I got up and wandered round looking for a menu, still noone asked if I was OK, I went behind the 'welcome desk' and helped myself to a couple of menus. A young lad eventually walked past and I stopped him to ask if he had a children's menu, he stared blankly at me and simply said 'I dunno' I had to ask if he could go and find out at which I got a look of disgust. I ordered through the app to avoid anymore interaction with the staff, food came promptly however there was no clean cutlery. I had to wait what felt like around 5 minutes for a fork which I assume were being washed up. The food was beautiful but the staff and overall atmosphere in the restaurant was really poor.

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