West Bromwich - Anonymous Review

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Anonymous (not verified)
Number of Visits: 
How Busy?: 
Date of Last Visit: 
Monday, August 21, 2017
Time of Day: 
Weekday Lunch
3.13 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This was my 2nd visit were food was served cold to us at this Nando's.
At our previous visit 10/02/2017 no one came to check that food was OK even after various attempts at trying to get peoples attention they arrived as we almost finished eating where our reply was the food was cold. The manager then gave us chicken cheques to replace meal and apologies.
My sister was ill that evening with food poisoning.
So today on the 21/08/2017 thinking that no way would this happen again.
We ordered our food at 12.01 was served to us at 12.08. Great fast service! Not when the chips were freezing cold corn freezing cold and chicken in wrap and in pitta bread was slightly warm.
Once bitten twice shy!. So took the meals straight back to counter when i said it was cold the server Briggs said "I KNOW".
So 8 minutes later he came back with the same chicken and different chips. And said I have probed your chicken and its 70 degrees which is perfectly fine to eat..
I replied you opened at 11.30 and your chicken has lost temperature that quickly?.
To which he replied we batch cook everything first thing in the morning and then keep it warm.
I have always assumed the grill in the kitchen at nando's is your food being cooked ready for you when you ordered.
Nando's has always been my favourite choice when eating out and in 2 visits this restaurant has put me off for life.

Add new comment

(If you're a human, don't change the following field)
Your first name.
(If you're a human, don't change the following field)
Your first name.
(If you're a human, don't change the following field)
Your first name.

Plain text

  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.