Addlestone

Average Rating: 
3.52 / 5

Staff: 
Average: 2.9 (7 votes)
Speed: 
Average: 2.8 (4 votes)
Decoration: 
Average: 2.8 (4 votes)
Food: 
Average: 2.8 (5 votes)
Station Road
Addlestone One
KT15 2GN
01932 505096
Halal: 
No
Nearby: 
This Nando's is located in the new Addlestone One centre which also houses a an Achieve Zone Gym and a The Light cinema. It's also just a five minute walk from Addlestone train station.
Parking: 
Addlestone One has its own parking priced (Mon-Sun) at free/(first 30 mins) and £1/1hr (5am-7pm) and 50pm/1hr (7pm-5am). There is also a Tesco just a couple of minutes walk away offering free parking for up to 3 hours.
Gallery
Photos submitted by: Ryan
Full Reviews:
Anonymous's picture
How Helpful?: 
Average: 1 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Tuesday, December 31, 2024
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
1.75 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1 (Inedible - Is that blood?! Send it back!)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Awful. 25 min additional wait to collect. Bag broke, meal on the road. Chips & burger cold anyway. Avoid.

Anonymous's picture
How Helpful?: 
Average: 1.7 (3 votes)
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
Almost Full
Date of Last Visit: 
Friday, April 26, 2024
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I thought that the host Lily and Agatha were so friendly and welcoming. They were very attentive and made sure I had everything I needed and were engaging about how our food and service was. I always love coming to Nando’s addlestone

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
Date of Last Visit: 
Sunday, March 17, 2024
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I ordered a takeaway for collection. Family platter and a butterfly burger + 2 sides. The order was for collection at 20:10. My son arrived at 20:10 to collect the order and he was told to take a seat while they bagged the order. They then forgot about him. I went into the Nandos at 20:40 to ask for the food. They said it was ready but hadn't given it to my son. When I asked the manager about this he said no one knew he was waiting even though the guy who told him to wait was there.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
A few tables occupied
Date of Last Visit: 
Monday, December 4, 2023
Time of Day: 
Weekday Dinner
Rating: 
4.5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Would like to say a massive thank you to Gemma working at the Addlestone branch on Monday evening. Very friendly and extremely caring.
After having a day from hell, all we wanted was some food. Gemma noticed us waiting and came over instantly. It was near closing time, but not for a single second, did Gemma make us feel like we had to leave. What an amazing human.
Thank you so much Gemma, for helping make this day a little easier to bear.

Hats off and respect to you.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Sunday, June 25, 2023
Time of Day: 
Weekend Lunch
Rating: 
4.13 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Great experience and want to call out Abdul who went above and beyond! My father is disabled and he offered to physically help when he got stuck in his chair after transferring from his mobility scooter into the chair while we ate. He then also helped direct my dad to get out of the tight space with his mobilty scooter. What a lovely man he is and a credit to the restaurant. This was excellent customer service. We will be back! Thank you and I hope you get to see this feedback.

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Friday, February 18, 2022
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Darcy at Addlestone Nando’s is a real asset to the team. She handled how busy it was with real ease, and was proactive in every step she took. She handled compliments humbly and I hope her management understand how lucky they are to have someone as young and professional as her.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Half Full
Date of Last Visit: 
Saturday, July 31, 2021
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.38 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Worst experience I’ve had to date. So many tables empty but the manager kept saying ‘don’t sit anyone down’. We stood and queued for 40 minutes then ordered our food straight away, they got the drinks and food order wrong and took 30 minutes to come out. They were too busy with Deliveroo and click and collect orders to care about people waiting.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Saturday, June 19, 2021
Time of Day: 
Weekday Dinner
Rating: 
2.25 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The food was good and well done, despite the constant missing items, but the Managers called Steve (didn't get the other guys name bald with beard) was disrespectful not only to my table and others but to the staff as well, seeing and listening to them shout abuse at a member of staff for being sexual harassed by a fellow staff member and telling them that mental health is fake and that they are just lazy and disrespectful, I will never go here again and hope Nandos HR do something about thes

Ryan's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Ryan
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, November 6, 2019
Time of Day: 
Mid-afternoon or late evening
Rating: 
3.88 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
3.5 (Average but with lots of peri-spice)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This Nando's is located in the new Addlestone One centre which also houses a an Achieve Zone Gym and a The Light cinema. It has its own parking priced (Mon-Sun) at free/(first 30 mins) and £1/1hr (5am-7pm) and 50pm/1hr (7pm-5am). There is also a Tesco just a couple of minutes walk away offering free parking for up to 3 hours. It's also just a five minute walk from Addlestone train station.