Burton-upon-Trent - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
A few tables occupied
Date of Last Visit: 
Tuesday, August 17, 2021
Time of Day: 
Weekday Dinner
Rating: 
1.38 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I had a terrible experience. Jelena was very very rude and has completely put me off returning to the restaurant. Her attitude was appalling and the staff were incredibly rude when I had to send my food back because it was inedible. She should not be allowed to work in a customer facing role until she can be kind and courteous to paying customers.

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