Cardiff - Mermaid Quay - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Friday, April 1, 2022
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
3.13 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I want to register a complaint about my treatment on Friday 1st April at your Nando’s Cardiff Bay branch. I have a medical condition which requires me to use the disabled toilet. On seeing the toilet roll dispenser to be empty I politely asked a member of staff to refill it before I could use the toilet. She looked me up and down and asked why I needed the disabled toilet as I didn’t look disabled. My disability is not visible and it was rude and insensitive to ask. She compounded my discomfort by placing only a few sheets in the dispenser and did so begrudgingly and with obvious attitude.I should not have to explain a deeply personal medical condition nor be treated as a nuisance. Not all disabilities are obvious and I suggest you offer training to your staff so this does not happen again.

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