Cardiff - Mermaid Quay - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Sunday, September 6, 2015
Time of Day: 
Mid-afternoon or late evening
Rating: 
3.88 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Service was a joke, was told that we'd have to wait half an hour for our Butterfly and the staff who served us didn't have a clue what they were doing. One of them dropped my change, had to re-do my order twice and also when sat down waiting for food another staff member across from us was at a table filling sauce bottles, and then dropped several whilst laughing mid-discussion with a colleague. Shocking.

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