Durham - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Monday, May 24, 2021
Time of Day: 
Weekday Lunch
Rating: 
2.75 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The service was below average in our visit to this nandos. Other people who arrived after us were served before us, it was at least 15 minutes before we were even brought drinks and we had to ask where our order was. The staff stated there had been an integration error with the online ordering system meaning our order never reached the kitchen. When this was rectified one of the starters was missed, the quinoa and feta salad was missing the feta cheese. The food was fine when it finely arrived, however not impressed with this level of service.

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