Durham

I have never been so embarrassed to have food in my life the staff were totally ignorant! Told me to wait to be seated when the restaurant had loads of free tables. I walked to get served off the lazy manager who you can tell dose not like his job! To start getting served to be told to wait for another till. Basically because he couldn’t be bothered! Absolute joke! Made us feel unwelcome. We won’t be returning in a hurry

Matthew was exceptionally welcoming and overall great customer service helping me to enjoy the experience more.

Very cold inside, chicken was hot but sides were lukewarm or cold. Didn’t bother complaining as it took so long to get the food, I didn’t fancy another 45 minute wait! The menu displayed online was not the same as in the restaurant…… much reduced.

The service was below average in our visit to this nandos. Other people who arrived after us were served before us, it was at least 15 minutes before we were even brought drinks and we had to ask where our order was. The staff stated there had been an integration error with the online ordering system meaning our order never reached the kitchen. When this was rectified one of the starters was missed, the quinoa and feta salad was missing the feta cheese.

Staff was amazing and helpful, specially the manager.

It was a snowy night in Durham, but heavy snowfall wouldn't keep me from the local Nando's during my one night stay. First thing to comment on is the terrible Watersgate car park. It is poorly signposted on nearby roads, the entrance has a misleading no-entry sign by it, there are no signs at all to the pedestrian exit, and no signs at all to the exit when driving. I have never seen such a poorly managed car park in the UK!

Entered the restaurant, and was seated almost immediately. The restaurant itself hasn't changed since the last review. This time however, I was sat on the ground floor, so therefore couldn't people watch as well as I managed last time, from the upper level. It appears that in quiet times this area is closed off, with the door leading to this section locked at the time of visit. I was sat in a corner table, situated close to other tables, which are all spaced along a side wall.

Been a loyal customer since this branch ever opened discovered it by mistake as I thought it would be like KFC how wrong was I!!! The staff are brilliant always make you feel welcome and the service is second to non even though its always busy. Food is always hot and good. I'm sure if you had any problems they would sort it out I've been going there now for 6 years and no problems. I just can't get enough of the place. The hygiene is brilliant too. Overall a brilliant franchise!!

Right next door to a cinema/theatre :)

Amazing restaurant! perfect food and super friendly staff, love love love Nandos Durham! Would definatley recommend to all of my friends and family.

Very airy and lots of space when entering this Nandos, the staff will always do their best to help you enjoy your food and the service, never queued to be sat for a long time or waited for food a long time, even when they have been very busy. Local cheap cinema is over the road and close to local bars also but you really wouldnt want to leave this place ;)

The red pepper dip is outstanding, and with parking in the carpark you get a buy one get one free starter!! Perfect! The butterfly chicken is to die for, and it very juicy and soft. As well as our twice a week visits (to this branch alone) we always go before visiting the cinema over the road.

Stopped in for a spur of the moment lunch after a morning at Uni - great service and very friendly staff. Restaurant clean and well organised. Absolutely hit the spot!