Durham

Average Rating: 
3.89 / 5

Staff: 
Average: 4.8 (4 votes)
Speed: 
Average: 3.8 (5 votes)
Decoration: 
Average: 4.3 (4 votes)
Food: 
Average: 3.8 (5 votes)
Walkergate
DH1 1SQ
0191 384 5424
Halal: 
No
Gallery
Photos submitted by: Elliott
Photos submitted by: Elliott
Photos submitted by: Marc RYN
Photos submitted by: Pompey Ranger
Full Reviews:
Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
A few tables occupied
Date of Last Visit: 
Friday, December 16, 2022
Time of Day: 
Weekday Lunch
Rating: 
4.88 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Matthew was great-really appreciate his service! Well done guys!

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
Half Full
Date of Last Visit: 
Friday, December 16, 2022
Time of Day: 
Weekday Dinner
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Matthew was exceptionally welcoming and overall great customer service helping me to enjoy the experience more.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Friday, November 11, 2022
Time of Day: 
Weekday Dinner
Rating: 
1.63 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Ordered a double chicken wrap it took over two hours to arrive, when it arrived it was freezing cold no cheese as requested and no flavour worst Nando’s I’ve ever had… will not be ordering again.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Friday, February 25, 2022
Time of Day: 
Weekday Lunch
Rating: 
2.5 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Very cold inside, chicken was hot but sides were lukewarm or cold. Didn’t bother complaining as it took so long to get the food, I didn’t fancy another 45 minute wait! The menu displayed online was not the same as in the restaurant…… much reduced.

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
Half Full
Date of Last Visit: 
Friday, January 21, 2022
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.13 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Chicken / Broccoli / Corn
Sat upstairs and the beverage machine was broken - mentioned this to server who said we have to go up and downstairs to get a drink.

I will never be returning

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Monday, May 24, 2021
Time of Day: 
Weekday Lunch
Rating: 
2.75 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The service was below average in our visit to this nandos. Other people who arrived after us were served before us, it was at least 15 minutes before we were even brought drinks and we had to ask where our order was. The staff stated there had been an integration error with the online ordering system meaning our order never reached the kitchen. When this was rectified one of the starters was missed, the quinoa and feta salad was missing the feta cheese.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
Almost Full
Date of Last Visit: 
Sunday, September 29, 2019
Time of Day: 
Weekend Lunch
Rating: 
3.63 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

canny cusht init

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Monday, November 12, 2018
Time of Day: 
Weekday Lunch
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Staff was amazing and helpful, specially the manager.

Anonymous's picture
How Helpful?: 
Average: 5 (2 votes)
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, June 20, 2018
Time of Day: 
Weekend Lunch
Rating: 
4.5 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Been going to Durham Nando’s for over 2years now, great service, great food, good prices. Only as of today I was rejected from using my military I.D. For an alcoholic beverage safe to say I will not be going here again until this is amended. Thank you

James RYN's picture
How Helpful?: 
Average: 4.7 (3 votes)
Author: 
James RYN
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, January 28, 2015
Time of Day: 
Weekday Dinner
Rating: 
4 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

It was a snowy night in Durham, but heavy snowfall wouldn't keep me from the local Nando's during my one night stay. First thing to comment on is the terrible Watersgate car park. It is poorly signposted on nearby roads, the entrance has a misleading no-entry sign by it, there are no signs at all to the pedestrian exit, and no signs at all to the exit when driving. I have never seen such a poorly managed car park in the UK!

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Thursday, August 28, 2014
Time of Day: 
Weekday Dinner
Rating: 
4.25 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Beautiful restaurant with great service! Well done Nandos

Elliott's picture
How Helpful?: 
Average: 5 (2 votes)
Author: 
Elliott
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Saturday, August 16, 2014
Time of Day: 
Weekend Lunch
Rating: 
3.25 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Entered the restaurant, and was seated almost immediately. The restaurant itself hasn't changed since the last review. This time however, I was sat on the ground floor, so therefore couldn't people watch as well as I managed last time, from the upper level. It appears that in quiet times this area is closed off, with the door leading to this section locked at the time of visit. I was sat in a corner table, situated close to other tables, which are all spaced along a side wall.

Elliott's picture
How Helpful?: 
Average: 5 (3 votes)
Author: 
Elliott
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Saturday, March 8, 2014
Time of Day: 
Weekend Lunch
Rating: 
3.63 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Nandos Durham was overall a pleasant experience. Having made it my mission to scout this one out, I was looking forward to visiting. Walked in, and was welcomed in open arms by the welcome host. The resturaunt is split on two levels, the ground, and first floor. I requested a table on the first floor, which they accommodated easily. I was given a table overlooking the resturaunt, which was great, especially if you like people watching like me!

Adele_rose's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Adele_rose
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Monday, April 29, 2013
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Been a loyal customer since this branch ever opened discovered it by mistake as I thought it would be like KFC how wrong was I!!! The staff are brilliant always make you feel welcome and the service is second to non even though its always busy. Food is always hot and good. I'm sure if you had any problems they would sort it out I've been going there now for 6 years and no problems. I just can't get enough of the place. The hygiene is brilliant too. Overall a brilliant franchise!!

Pompey Ranger's picture
How Helpful?: 
Average: 1 (1 vote)
Author: 
Pompey Ranger
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Saturday, December 29, 2012
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
3.75 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Due to Durham's ludicrous road system we had to cross over the bridge a few times and also go round the houses quite a bit before we were able to find the car park for this leisure and retail complex. We eventually found the multi storey car park entrance off the waterfront next to a travel lodge. Parking was only 1.50 after 6pm but a lot more expensive for a daytime visit. We took the lift to the top which then comes out on road level due to the hills of Durham.

Archive's picture
How Helpful?: 
No votes yet
Author: 
Archive
Number of Visits: 
10-50
How Busy?: 
Almost Full
Date of Last Visit: 
Sunday, January 15, 2012
Time of Day: 
Mid-afternoon or late evening
Rating: 
3.13 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Right next door to a cinema/theatre :)

Adam9154's picture
How Helpful?: 
No votes yet
Author: 
Adam9154
Number of Visits: 
02-May
How Busy?: 
A few tables occupied
Date of Last Visit: 
Tuesday, January 3, 2012
Time of Day: 
Mid-afternoon or late evening
Rating: 
2.75 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where is the food? Might have asked a staff member)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I obviously went to this branch because it’s apparently the second best in the country… Sigh… Well we went for a really late lunch, about 16:40, we’d travelled for an hour on delayed trains to visit this branch and it was sooo disappointing! The branch was almost empty when we got there, only 3 other groups of people there.

Archive's picture
How Helpful?: 
No votes yet
Author: 
Archive
Number of Visits: 
10-50
How Busy?: 
A few tables occupied
Date of Last Visit: 
Tuesday, November 1, 2011
Time of Day: 
Weekday Lunch
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Amazing restaurant! perfect food and super friendly staff, love love love Nandos Durham! Would definatley recommend to all of my friends and family.

Ryan's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Ryan
Number of Visits: 
This was my first visit
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Sunday, October 30, 2011
Time of Day: 
Weekend Lunch
Rating: 
2.38 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

On the way back from a trip up North gave me chance to stop in at this highligh rated Nando's. Being number one for so long my expectations were high to say the least... :-)

Archive's picture
How Helpful?: 
No votes yet
Author: 
Archive
Number of Visits: 
10-50
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, September 7, 2011
Time of Day: 
Weekday Dinner
Rating: 
4.5 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Very airy and lots of space when entering this Nandos, the staff will always do their best to help you enjoy your food and the service, never queued to be sat for a long time or waited for food a long time, even when they have been very busy. Local cheap cinema is over the road and close to local bars also but you really wouldnt want to leave this place ;)

Archive's picture
How Helpful?: 
No votes yet
Author: 
Archive
Number of Visits: 
10-50
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, June 1, 2011
Time of Day: 
Weekday Dinner
Rating: 
4.75 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Right in town so can go straight on the Lash.

Archive's picture
How Helpful?: 
No votes yet
Author: 
Archive
Number of Visits: 
50+
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, June 1, 2011
Time of Day: 
Weekday Dinner
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The red pepper dip is outstanding, and with parking in the carpark you get a buy one get one free starter!! Perfect! The butterfly chicken is to die for, and it very juicy and soft. As well as our twice a week visits (to this branch alone) we always go before visiting the cinema over the road.

Archive's picture
How Helpful?: 
No votes yet
Author: 
Archive
Number of Visits: 
10-50
How Busy?: 
Almost Full
Date of Last Visit: 
Wednesday, May 25, 2011
Time of Day: 
Weekday Dinner
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Free parking after 6 about a 4 minute walk away which is great after a lovely Nando's! Always recognised and given a lovely table :) Love Nando's Durham!

Archive's picture
How Helpful?: 
No votes yet
Author: 
Archive
Number of Visits: 
10-50
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, May 11, 2011
Time of Day: 
Weekday Lunch
Rating: 
4.25 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Stopped in for a spur of the moment lunch after a morning at Uni - great service and very friendly staff. Restaurant clean and well organised. Absolutely hit the spot!

Archive's picture
How Helpful?: 
No votes yet
Author: 
Archive
Number of Visits: 
10-50
How Busy?: 
Almost Full
Date of Last Visit: 
Monday, May 2, 2011
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Despite me being a university student at Durham, I manage to go to Nandos almost every day! It's still my first term, and I've gone at least once a day and have had to hand it over 10 whole chicken cards. At this point, I'm getting discounts, some free food every now and then (because of my loyalty), and whenever I come, I get to choose where ever I want to sit. And on top of that, when I come with friends, I am always given the best spot with the shortest wait-time.

joel.kara's picture
How Helpful?: 
No votes yet
Author: 
joel.kara
Number of Visits: 
50+
How Busy?: 
Half Full
Date of Last Visit: 
Friday, May 14, 2010
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The Durham Nandos, set within the newly designed Walkergate complex should be a model to all Nandos. The majority of customers are students, dictated by the surrounding population. It therefore makes sense to have students, whom are on the same 'level' working within the restaurant. The staff were friendly, the restaurant, (like all Nandos) was clean and the food, as always, was great; although I must admit that I have never had a bad Nandos experience.