Ely - Anonymous Review

Anonymous's picture
How Helpful?: 
Average: 1 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Sunday, April 28, 2019
Time of Day: 
Mid-afternoon or late evening
Rating: 
2 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1 (Inedible - Is that blood?! Send it back!)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

New store therefore the only thing about this place was it looked new. The rest was appalling.

Ordered a takeaway livers. Staff were standing around like they on drugs before they would even take the ordered. When I got home (a 45 minute drive) I found a roll and a bag of sliced pittas.

Phoned the manager who couldn't understand that legally he had to provide me with what I paid for and the fact that I had to do another 90 minute round trip to pick up livers was inexcusable. He was as rude as his staff and its appalling.

Cant comment on the food because I never got any. Either train the staff especially the manager or close your doors. ITS DISGUSTING APPALLING AND VERY DISAPPOINTING.

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