Enfield - Retail Park - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Saturday, January 31, 2015
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.38 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Visited Saturday Evening as it a newly opened Nandos. it would do with a skill mix of experienced staff from other stores..It was chaos they were free tables but the allocation took edges. As we could see those were doing grills it appears they didn't have clear leadership. the working area was clumsy. No clear que of those who wanted to place their order. Management needs sorting out.
The dining area is so close together. where we seating there is no relaxation when eating you either got to stand up or move your chair in so that others can pass by to their tables. this raises questions.

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