Kilburn - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
Half Full
Date of Last Visit: 
Friday, July 15, 2016
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
3.25 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Our order was taken quite quickly by a friendly member of staff at the till. Nearly ten minutes later we were approached by 'Laura' who told us one of our meals was not available. My friend was quite upset as we had waited a while already but Laura's was very polite and resolved the issue at hand quickly and ensured we had our food quickly and ensured my friend was happy with his replacement meal. Even though my friend didn't get what he wanted he was still very satisfied. Laura and the team did well to resolve the matter.

Many thanks team Kilburn

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