Nottingham - Giltbrook - Anonymous Review

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
Empty
Date of Last Visit: 
Saturday, March 27, 2021
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
1 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1 (Inedible - Is that blood?! Send it back!)
Decoration & Cleanliness: 
1 (Very dirty, nothing on walls, I wanted to leave!)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Visited Nando’s in Giltbrook after a 12 hour shift at the hospital to be turned away due to not offering NHS discount after 5pm on weekends because they are “busy enough”. I showed the Twitter post about NHS discount and was told due to them being franchised they can make up their own rules.

At the end of the day we’re talking about chicken and chips but forcing NHS staff to visit the restaurant to use the discount because you can’t order over the phone or via the website is disgraceful. This is the last thing I wanted to do after such a long shift!

Please either make it clear on your advertisements that the discount has store specific exclusions or don’t bother at all. Clearly you’ve marketed to support the NHS but this experience has me believing you have no intention of supporting us.

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