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O2 Arena - Anonymous Review
How Helpful?:
Number of Visits:
This was my first visit
How Busy?:
A few tables occupied
Date of Last Visit:
Friday, November 3, 2023
Time of Day:
Weekday Lunch
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:
Nandos posted following comment to my review. WHAT A JOKE!
'Response from the owner15 hours ago
Hey Paul Johnson, we’re really sorry the Manager at Nando's The O2 let you down. We’ve followed up with them so it won’t happen again.'
So after having a 'word with the manager', you are going to amend a long-standing company policy to not refund customers who have been overcharged? I am still considerably out of pocket and you have not even attempted to correct the situation. If you think you can simply steal money from customers without the full intention to refund, you have seriously got another thing coming. Watch this space Nando's @ O2!!!
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PLEASE BE VERY VIGILANT OF NANDOS SEEMINGLY CORPORATE-SANTIONED THEFT. Dined here with family today. Paid for meal, then realized we'd been significantly overcharged. When we requested refund for the difference, the cashier unapologetically stated 'we don't offer refunds'. Escalated to manager, who claimed refunds are offered, but have to go to head office and can take 5-10 days. Manager then backtracked and said it the refund had to be in form of gift card towards next meal and they cannot reimburse back onto my card. So basically, I'm short £23 in cash which seems to be policy endorsed from the very top. Used to be a regular, but never again Nando's. I'll remain forever disgusted and will ensure as many people are made aware of your attitude and policy.
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