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Richmond - Anonymous Review
How Helpful?:
Number of Visits:
5-10
How Busy?:
Up to 10 minute wait
Date of Last Visit:
Sunday, June 20, 2021
Time of Day:
Weekend Dinner (Inc Friday)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:
Thank you Karina!
Busy Sunday evening with only a couple of tables outside to avoid the 10min wait. You guided me to do all the online registrations (queueing & ordering) while looking after people wanting a table.
You always had a smiling approach and warm contact to all the people I saw you inyeract with (explaining the online queueing system and confirming ypu had them on there and would contact them as soon as a table would become available.
Although I was seating outside you came to offer a glass of tap water as I was not drinking and when I looked inside to wave good bye, you came out to wish me a nice evening and cleared the table straight away for another party.
I used to work in customer service management and I recognise excellent customer service and efficiency when I see it. Thank you soooo much Karina for your kindness and genuine care (and thanks to the team behind you too).
See you again in Richmond guys : )
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