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I ordered multiple grilled halloumi and half of them were over cooked almost burnt. The customer service from Jenny was amazing. She acknowledged the issue went to her manager and quickly resolved it making sure she was reassuring me and family with the solution. She brought us a completely fresh full batch. I was shocked because I spoke to her about only two pieces out of 8 and she went over and beyond to make sure mine and my family’s experience was great. She kept asking if there was anything she count help with and very very friendly and ultimately she made mine and my family’s experience today at Nando’s! Amazing employee. Her name was Jenny from the Romford branch!!
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