Romford - Anonymous Review

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
Half Full
Date of Last Visit: 
Sunday, January 23, 2022
Time of Day: 
Mid-afternoon or late evening
Rating: 
4.63 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I ordered multiple grilled halloumi and half of them were over cooked almost burnt. The customer service from Jenny was amazing. She acknowledged the issue went to her manager and quickly resolved it making sure she was reassuring me and family with the solution. She brought us a completely fresh full batch. I was shocked because I spoke to her about only two pieces out of 8 and she went over and beyond to make sure mine and my family’s experience was great. She kept asking if there was anything she count help with and very very friendly and ultimately she made mine and my family’s experience today at Nando’s! Amazing employee. Her name was Jenny from the Romford branch!!

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